- Clearly state what customer data is collected (e.g., name, phone number, messages).
- Explain how this data is used (e.g., for customer support, order updates, etc.).
Data Sharing with Third Parties
Disclose any sharing of data with third-party platforms or service providers (e.g., CRM tools, analytics, WhatsApp API providers).
User Consent
Mention that by providing their phone number, users consent to receive WhatsApp messages from your business.
Opt-Out/Unsubscribe Mechanism
Explain how users can opt out of receiving WhatsApp messages at any time.
Data Retention & Security
Mention how long customer data is retained and how it is securely stored/protected.
Compliance with Legal Obligations
A statement about complying with local data protection laws and Meta’s data handling requirements.
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